CVO Coordinator, Credentialing

A Brief Overview The CVO Coordinator is responsible for oversight of the initial credentialing process and analyzing and evaluating primary source verification data and documents. This position is involved in data entry and integrity within the credentialing database. Under the supervision of the CVO Manager, the CVO Coordinator functions as an agent of the protected peer review process and completes functions related to enterprise credentialing information management.

Analyzes and processes initial applications by utilizing independent critical thinking skills, which may involve extensive investigative review and interpretation Maintains current knowledge of and adheres to hospital and outside accreditation and regulatory standards (Joint Commission, Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.) Serves as a content expert and participates in onboarding and training of new team members Utilizes current trends and practices in all aspects of credentialing Assists with initial credentialing projects as assigned Manages data quality and integrity for web-based applications based on defined standards through systematic audits Analyze and manage data maintained in system credentialing database following strict data standards Manage all pending staff database records Assist in the integration of new hospital acquisitions, including setting up staff records in MSOW, organizing scanned files, training new team members Assist CVO System Manager with creation of electronic work processes in the credentialing database Participate in the development of new technologies, database modules, and upgrade testing Audit all initial appointment files of newly credentialed providers and status/privilege changes ensuring all requirements are met and set up the practitioner records in the credentialing database which feed multiple downstream systems Additional Responsibilities Participate in the development of new technologies, database modules, and upgrade testing Performs other duties as assigned.

Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Education Bachelor's Degree (Required) or Three (3) years of direct credentialing experience accepted in lieu of bachelor's degree. Work Experience 3+ years of experience working in a similar role, preferably in a healthcare setting (Required) and 2+ years of experience with database utilization and data management (Required) Knowledge, Skills, & Abilities Strong analytical and quantitative skills (Required proficiency) Advanced verbal, writing and editorial skills (Required proficiency) Attentive listening skills (Required proficiency) Confidence interacting with UH Senior Leaders, Physicians, Board Members, and outside agencies (Required proficiency) Critical thinking skills, which result in making independent procedural decisions and judgments (Required proficiency) Skill in establishing priorities with independent coordination of day-to-day activities (Required proficiency) Demonstrated knowledge of medical terminology (Required proficiency) Excellent communication and organizational skills (Required proficiency) Ability to work in a fast-paced environment (Required proficiency) Ability to multi-task (Required proficiency) Excellent computer skills, including knowledge of Microsoft applications, knowledge of Adobe Acrobat Professional and credentialing database experience (Required proficiency) Work experience in performing process, operational and system audits (Required proficiency) Analytical thinker, organized, attention to detail is essential (Required proficiency) Licenses and Certifications NAMSS CPCS and/or CPMSM certification (Required within 5 Years) Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 5%