Full employer posting
We are so glad you are interested in joining Sutter Health! Organization: SHSO-Sutter Health System Office-Valley Position Overview: *Requires in office 2 days per week in Sacramento Ensures exceptional customer satisfaction by providing tier 2 troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues.
Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's degree in Computer Science, Information Technology, or related field CERTIFICATION & LICENSURE Epic certification required upon hire TYPICAL
3 years recent relevant experience SKILLS AND KNOWLEDGE: Is a proven expert in architecture, design, development, and ongoing support to the Epic application. Job
Days
Full Time Shift Hours: 8 Days of the Week: Monday - Friday Weekend
Occasionally
Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
is $46.65 to $69.98 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program.
Eligible positions also include a comprehensive benefits package.
About the role
Ensures exceptional customer satisfaction by providing tier 2 troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues.