The Lead Telephone Operator serves as main point of contact with the public and with all hospital departments in routine as well as emergency situations. Acts as a resource for other telephone operators, trains new operators and schedules switchboard coverage.

What you’ll do

Maintain current procedures forMaintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans

Provide relief coverage toProvide relief coverage to support staff

Perform all functions ofPerform all functions of Telephone Operator

Monitor new employee trainingMonitor new employee training and certifies trainees competencies through demonstration of performance

Handle immediate problems andHandle immediate problems and direct problems to department head

UPMC Physician Services is looking for a full time Lead Telephone Operator to work overnights, supporting their dedicated team! The Lead Telephone Operator serves as main point of contact with the public and with all hospital departments in routine as well as emergency situations. Acts as a resource for other telephone operators, trains new operators and schedules switchboard coverage.

This role will work 11pm to 7am, during the week, as well as rotating weekends. UPMC offers a generous benefits package, an expansive total rewards package, opportunity to grow your career and much more. Apply today!

Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans. Provide relief coverage to support staff. Perform all functions of Telephone Operator.

Monitor new employee training and certifies trainees competencies through demonstration of performance. Handle immediate problems and direct problems to department head. High school graduate or equivalent. 3 years of experience answering and processing calls through automated phone system.

Must be able to work all shifts, seven days a week. Ability to interpret procedure manuals (i.e. fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Lead Telephone Operator (Nights)

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About the role