The Patient Access Manager at Stephens Hospital in Norway, ME and Memorial Hospital in North Conway NH provides direct oversight of Patient Access teams that complete functions including Centralized Check In/Sign In for outpatient services, registration of outpatient services, ED Registration and Admissions and switchboard services. The manager oversees staff working 24/7 and is responsible for providing leadership, support and direction in the application of the Patient Access standards and principles of continuous improvement.
The scope of responsibility includes maintaining the processes, data system accuracy and infrastructure ensuring that MaineHealth receives timely payment for services provided or makes alternative financial arrangements, and that patients receive prompt clinical services. The Patient Access Manager ensures that the financial goals and objectives based upon the department metrics are achieved monthly for each area of responsibility.
Creates an environment where new ideas are encouraged. Reinforces staff involvement in all improvement activities, develops department goals and objectives which support the health system. Maintains a full understanding of each role within the process and its impact on the larger scope of the Revenue Cycle.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
2 year college degree or equivalent leadership experience. License/Certifications: N/A
1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred. Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards. A high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously.
Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products. Customer service experience required including training in customer service principles.
Must be able to handle sensitive, stressful and confidential situations and account information. Additional Information MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.
We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.
The pay range for this position is $66,123.20 to $89,481.60 per year. Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE). In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.
If you have questions about this role, please contact philip.ellis@mainehealth.org Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.
Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.
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