DEPARTMENT: ONCOLOGY ADMINISTRATION F ACILITY: Radiation and Medical Oncology WORK TYPE: Full Time S HIFT: Daytime
The Office Coordinator is responsible for coordinating and overseeing all non-clinical staff workflow of the clinic in collaboration with the Practice Manager. Performs various clerical roles in lieu of staff absences and/or shortages. Assists Practice Manager with coordinating provider schedules to maximize patient access.
Provides customer service to patient’s families, visitors, physicians, coworkers, and other medical and non-medical personnel.
* Oversee overall flow of non-clinical areas of the clinic to ensure patient satisfaction. * Assists with scheduling and patient registration process as necessary, * Ensures for appropriate front desk staffing in the clinic. * Participates in monthly staff meetings to relay all pertinent information to staff and obtain staff feedback. * Ensures proper supplies and resources are available for front office staff. * Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed. * Handles requests for information promptly and effectively. * Manages resources effectively. * Assists the Practice Manager with daily and monthly clinic reports as necessary. * Assists in answering phone calls to provide assistance to patients, referring physician offices, and others who may call. * Ensures that patients are treated with respect and dignity and are processed through the clinic as quickly as possible while maintaining quality of medical care. * Demonstrates dependability, accountability, and flexibility. * Assist Practice Manager in the development and implementation of a system to monitor and improve patient satisfaction on a regular ongoing basis. * Handles confidential information with discretion for the patient, family, and/or co-worker. * Demonstrates courtesy and respect towards patients, family members, co-workers and visitors. * Maintains integrity of medical records. * Communicates clearly and appropriately with physicians, APPs and other staff. * Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc.
(“TRHS”) policies as they presently exist and as they change or are modified. * Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information. * Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position. * Offers suggestions on ways to improve operations of department and reduce costs. * Attends all mandatory education programs. * Improves self-knowledge through voluntarily attending continuing education/certification classes. * Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements. * Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department. * Volunteers/participates on hospital committees, functions, and department projects. * Manages resources effectively. * Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel. * Makes good use of time so as to not create needless overtime.
* High School Diploma or Equivalent OTHER INFORMATION: Two years of hospital or physician practice experience preferred. Certified Nursing Assistant (CNA) or Medical Assistance certification preferred. Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.