You’ll need
Education
At least 2 years relevant experience in a healthcare setting, outpatient and care and service of patients with chronic disease preferred. High School graduate and some college preferred.
Qualifications
✓Prior experience in a clinical setting such as MA, Unit Secretary, or clerical experience in a clinical setting
✓Effective communication and active listening skills
✓Knowledge of basic medical terminology
✓Philosophy and values consistent with a patient centered care model
✓Ability to work effectively in a team as well as independently and proactively
✓Good organizational and time management skills
✓Demonstrate effective interpersonal relationship and customer service skills
✓Demonstrated problem solving skills in a complex environment
✓Demonstrated proficiency working in an electronic medical record system, Microsoft Outlook, Word, and Excel
Clinical understanding of patient diagnosis and potential treatment orders preferred in specialty clinics
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About the role
Independently and proactively identify patients in the practice by running panel reports for specific diagnosis and preventive care needs.
What you’ll do
Serve as an effectiveServe as an effective communication link between patient and clinic staff by gathering information from patients
Independently and proactively identifyIndependently and proactively identify patients in the practice by running panel reports for specific diagnosis and preventive care needs
Serve as a medicalServe as a medical home quality improvement team member
Assist with improvement ofAssist with improvement of workflows through PDSA Cycles and measurement of quality indicators
Review provider schedules andReview provider schedules and patient charts to assist the care team in coordinating care for visits and identifying preventive healthcare needs