The Patient Access Representative interviews patients for the purpose of initiating patient record. Obtains financial, demographic and medical data for patient billing and charting. Enters and maintains accuracy of patient location and orders procedure correctly to ensure synchronicity with ancillary service systems who rely on accurate patient status to deliver service and ensure reimbursement.
Other duties include, but not limited to, registration of OB Express patients, verifies eligibility and requests financial deposits as required by insurer and hospital policy. Obtains referrals if needed. Assists in training new employees.
Performs other duties assigned by department management according to policies and procedures and the mission of Woman's Hospital.
High school diploma or equivalent. CHAM or CHAA certification preferred. Two years of customer service experience.
Two years of patient access or related experience preferred.
Maintains a good production level, always taking patients to register in a timely manner, utilizing the Lobby system. Scans all designated material (back and front of cards, front of picture ID's and other material if applicable) as assigned by department. Obtains and witnesses proper signatures for required authorizations, releases, and consents as needed (includes documentation of reason for unsigned papers).
Scans all designated material (back and front of cards, front of picture ID's and other material if applicable) as assigned by department. Utilizes Patient Estimator Software to perform cashier duties as needed. Collects payments, issues receipts, makes and documents cash deposits and drops in drop safe near admitting.
Notifies/documents any discrepancies or missing information. Cross-trains to work in other patient services areas. Any other duties as assigned by Woman's Hospital.
Monday - Friday; 8:30 AM - 5:00 PM
Hourly/Non-Exempt $16.00 – $21.00 A Work Experience with Purpose Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction—a reflection of our commitment to those we serve. We’re home to Louisiana’s largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures.
Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we’re honored to be named one of Modern Healthcare’s Best Places to Work in Healthcare year after year. We are proud of the care our staff provides to patients—and to one another—every day. For more information or to contact our recruiting team, email us at hrjobs@womans.org .
Woman’s Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.