You’ll need
Education
✓High School Diploma or GED, required.
Qualifications
✓One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
✓Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.
✓Requires excellent verbal communication skills.
✓Must be able to work with changing priorities.
✓Requires excellent organizational, problem solving and critical thinking skills.
✓Must be able to interact with individuals of all cultures and levels of authority.
✓Requires the ability to maintain confidentiality.
✓Must be able to function as part of a team.
✓Must possess initiative.
✓Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
✓High level of working knowledge of EPIC systems.
✓Detailed knowledge of multiple payors billing requirements.
✓Familiarity of coding requirements for practice specialty.
Additional Skills (preferred): Proficient in use of all computer software utilized in practice.
Benefits
Tuition assistanceContinuing education
About the role
The Patient Services Coord III role is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.
What you’ll do
Conduct patient check-in andConduct patient check-in and check-out processes, ensuring accurate registration and appointment management
Answer and direct incomingAnswer and direct incoming phone calls while providing remarkable customer service to patients and staff
Scan, upload, and maintainScan, upload, and maintain patient medical records in accordance with office procedures
Collect patient copays andCollect patient copays and process payments accurately at the time of service
Manage reschedule and no-showManage reschedule and no-show work queue reports, contacting patients as needed to update appointments and maintain scheduling efficiency