The Clinical Services Technician collects pathology specimens at free standing Ambulatory Care Centers. Responsible for the registration, processing, and allocation of laboratory specimens and orders from all sources. Responsible for verification of proper patient/specimen identification, appropriateness of specimen and accompanying orders.
Organizes laboratory work flow and appropriately prioritizes processing and preparation of specimens for transport. Maintains a clean and orderly work environment, proper PAR levels of supplies, while remaining fiscally responsible to the organization. Utilizes requisite equipment, instruments and computer systems to test request, accession, correctly label and package specimens to ensure specimen integrity for delivery via courier to appropriate laboratory facility.
Performs specified procedures within scope of established testing methods and responsibilities. Performs POCT and appropriately documents routine maintenance and quality control procedures on specified equipment and trouble shoots as needed. Manages patient wait times and expectation utilizing available computer systems and clear communication.
Demonstrates service excellence by acknowledging customers in a friendly and professional manner, actively listening, responding with empathy, and showing pride in appearance and behavior. Updates knowledge, skills and applies appropriately. Maintains age-specific and other required competencies as needed.
Works both independently and as part of a team with general and /or periodic review by supervisory staff. Performs other duties as assigned. Department DescriptionServing the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County.
With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE LicensurePhlebotomy Preferred EducationHigh School Diploma or Equivalent Required Experience1 Year Clinical - Phlebotomist Preferred