Senior Patient Service Representative - Neurology/MS Center

Additional Information

Come join our team as a full-time Senior Patient Service Representative with BJC Medical Group in Neurology/MS Center located in Creve Coeur, this is a rare opportunity to join a great team! Outpatient - Front DeskPreferred Medical Office Experience40-Hours per week Day Shift Benefit EligibleNO CALL, NO WEEKENDS, NO HOLIDAYS OverviewBJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

The MS Center is located at Missouri Baptist Medical Center and specializes in Multiple Sclerosis.

Role PurposeThe Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.

ResponsibilitiesHandles telephone calls from patients and staff; forwards calls requiring triage. Performs receptionist duties with close attention to detail and professionalism. Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.

Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges. Coordinates information with Central Billing Office to ensure all charges are captured and properly collected. Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.

Provides training and support to both new & existing staff. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum RequirementsEducationHigh School Diploma or GEDExperience2-5 yearsPreferred RequirementsExperience5-10 years Benefits and Legal StatementBJC Total RewardsAt BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire dateDisability insurance* paid for by BJCAnnual 4% BJC Automatic Retirement Contribution401(k) plan with BJC matchTuition Assistance available on first dayBJC Institute for Learning and DevelopmentHealth Care and Dependent Care Flexible Spending AccountsPaid Time Off benefit combines vacation, sick days, holidays and personal timeAdoption assistanceTo learn more, go to our Benefits Summary.*Not all benefits apply to all jobsThe above information on this description has been designed to indicate the general nature and level of work performed by employees in this position.

It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer