About UofL Health:UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
and PurposeUnder the direct supervision of the Service Center Manager this position is responsible for overseeing and coordinating daily warehousing activities by implementing quality, productivity, production, and customer service standards. The position is responsible for achieving the appropriate level of volume within relevant time limits. The goal is to ensure that daily operations are not just met but exceeded.
The position also plans, participates, and supervises the operations of the Service Center. This role also evaluates team members performance by tracking Key Performance Indicators (KPI’s) and other metrics.
- Assists the Service Center Manager in day-to-day operations.
- Directs all duties being performed by employees, maintains a high degree of visibility and access to employees.
- Identifies appropriate process improvements and better ways to do the job.
- Enforces safety standards.
- Sets standards for productivity and quality
- Maintains overall warehouse cleanliness.
- Performs labeling, sorting, wrapping, picking, receiving, packing, and repacking as needed.
- Performs other duties as assigned.Other Functions:
- Maintains compliance with all company policies, procedures, and standards of conduct.
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
- Performs other duties as assigned. Additional
Job Requirements(Education, Experience, Licensure and Certification)
• High School Diploma or G. E. D. required
- Warehousing or supply chain background preferred.
- Forklift operator preferred
- Driving Company vehicles including box truck and delivery van preferred.
• Minimum license
- Valid Driver’s LicenseCertification:Job Competency:Knowledge, Skills, and Abilities critical to this role:
- Ability to retrieve, analyze and input data.Language Ability:
- Must be able to communicate effectively in both verbal and written formats.Reasoning Ability:
- Ability to break down problems or tasks; scanning one’s own knowledge and experience to identify causes and consequences of events.Computer
- Previous WMS knowledge preferred
- Ability to operate in multiple systems effectively
- Previous wearable technology preferredAdditional
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
- Maintains confidentiality and protects sensitive data at all times.
- Adheres to organizational and department specific safety standards and guidelines.
- Works collaboratively and supports efforts of team members.
- Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.UofL Health Core Expectation:At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
- Honoring and caring for the dignity of all persons in mind, body, and spirit
- Ensuring the highest quality of care for those we serve
- Working together as a team to achieve our goals
- Improving continuously by listening, and asking for and responding to feedback
- Seeking new and better ways to meet the needs of those we serve
- Using our resources wisely
- Understanding how each of our roles contributes to the success of UofL Health