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University of Vermont Health Network·University of Vermont Medical Center · Burlington, VT

Patient Experience Lead

Support StaffFull time
iPosting details
ScheduleFull time
SourceUniversity of Vermont Health Network · posted Oct 5, 2026
+University of Vermont Medical Center
19support roles open
BurlingtonVT · 186 mi to Boston
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About the role

The Patient Experience Lead provides day-to-day leadership, direction, and operational oversight for Ambassadors, ACC Circle Entrance Assistants, Welcoming Specialists, and Volunteers. Serving as the frontline operational lead, this position is responsible for ensuring appropriate staffing, workflow management, service coverage, and consistent execution of service standards across patient-facing areas.