JOB TITLE: Service Specialist Supervisor DEPT: Therapy Services Admin LOCATION: Maury Regional Medical Center- Columbia, TN
Full-Time, (several schedules to choose from between 7a-6p) MAURY REGIONAL HEALTH: At Maury Regional Health, patients are at the heart of everything we do. We're committed to clinical excellence and compassionate care, offering exceptional service. As a top-rated organization, we foster an inclusive, collaborative work environment where innovation and patient care lead the way.
JOB
The Service Specialist Supervisor coordinates the day-to-day operations of Rehab Services offices across multiple locations while establishing and maintaining consistent Service Specialist standard work. This position serves as a central communication resource for patients, therapists, physician offices, and staff while overseeing registration, scheduling, referral intake, revenue cycle activities, and administrative workflows.
The Supervisor supports the Operations Manager by providing staff training and oversight, conducting audits, monitoring performance, and assisting with operational and process improvement activities. KEY
Establishes, implements, and monitors Service Specialist standard work across Rehab Services locations to promote consistent and efficient office operations. Trains and supports new and existing staff on registration procedures, workflow expectations, system updates, and changes to departmental processes. Conducts AIDET, registration, and standard-work audits to ensure accuracy, consistency, and compliance with established departmental expectations.
Monitors referral intake and scheduling of new patient evaluations, including telehealth and online appointment requests, to support timely access to services. Oversees completion and resolution of Experian/eCare NEXT errors and other registration or patient access issues requiring follow-up. Monitors revenue cycle worklists, charge-related activities, reports, and denials to ensure items are reviewed and addressed within established timeframes.
Provides day-to-day staff leadership through individual meetings, coaching, communication, and routine visits to satellite physical therapy locations. Serves as a central communication resource between patients, therapists, physician offices, staff, and leadership while assisting the Operations Manager with administrative and operational responsibilities. JOB
- Associate's Degree R equired High School Diploma or equivalent Required Two years of Health Information experience R equired Two years of administrative or secretarial support experience in a healthcare environment R equired About Maury Regional Health With more than 3,500 team members, Maury Regional Health is an award-winning, not-for-profit regional health system committed to serving the healthcare needs of southern Middle Tennessee. Why Maury
- Certified Great Place to Work ® 2026
- Medical, Dental, Vision, Retirement Plans & PTO (For benefit-eligible positions)
- Educational Assistance, Tuition Reimbursement & Career Advancement Navigation opportunities
- Employee Discounts and more… Learn more about Maury Regional by visiting www.mauryregional.com/careers Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.